Returns & Refunds
It is the policy of Homewood Delights to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please and wish to return your purchase, please email Customer Services at firstname.lastname@example.org or call on +44 (0)20 8 926 6188 with the order number quoted on the delivery note. This is must be done within 14 days of receiving the goods.
You will be given instructions about where to return the goods which must be made without undue delay and in any case within 14 days of notifying us.
When the goods have been received and checked, a refund for the goods will be issued within 14 days. This means that you may be contacted for details as to how we can make repayment to you. Please note that returning the goods to us is your responsibility and we are not obliged to repay you for any costs that you have incurred in returning the products to us.
Homewood Delights Ltd, accept returns of all items except:
- Perishable goods and other items likely to expire rapidly and hampers and gift boxes containing such items
- Jewellery for pierced ears
- Sealed items where the seal or cellophane has been broken
- Personalised or bespoke items
Your statutory rights are not affected.
Items Damaged In Transit
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.
You have the right to return a faulty item within 30 days along with proof of purchase.
If we have sent you an incorrect item, please notify our Customer Services Department as soon as possible or within 30 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.
Need To Contact Us?
If you have an issue with your delivery or an urgent query about your order, you can contact us on 020 8 926 6188 between 10am-6pm. Our customer services team will be happy to help you.