Information & Services

Personal information, or personal data, means any information about an individual from which that person can be identified. It does not include information where the identity has been removed (anonymous data).

As part of you using our Website and during the course of us providing products to you, we may collect, use, store and transfer the following types of information about you:

Identity Information including your first name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Information including your billing address, delivery address, e-mail address and telephone numbers.
Financial Information including bank details, credit/ debit card information and credit history.
Transaction Information including details about payments to and from you and other details of products you have purchased from us.
Technical Information including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and other technology on the devices you use to access our Website.
Profile Information including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data including information about how you use our Website and products.
Marketing and Communications Information including your preferences in receiving marketing form us and our third parties and your correspondence with us and any feedback that you provide us with.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We use different methods to collect information from and about you. We collect the majority of the personal information that we process about you directly from you. You may give us your Identity, Contact, Financial and Marketing and Communications Information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal information you provide to us by:

registering on the Website for an online account;
contacting us to obtain information relating to us or our products;
placing an order on the Website;
updating the 'Your Online Account', 'Your Address Book' or 'Your Order Details' section of the Website;
completing a questionnaire or competition entry form;
subscribing to our e-newsletter;
and requesting marketing to be sent to you.
We may also automatically collect technical information about your equipment, browsing actions and patterns when you access and interact with the Website. We collect this personal information by using cookies and other similar technologies (see the section below on “How do we use cookies?”).

We do not collect information from people under the age of 16 and we will delete such information if we are informed, we hold it.

Information from other sources We may also receive personal information about you from various third parties that we engage in order to assist us with providing products to you, including:

Identity and Contact Information from our carriers who deliver products to you;
Marketing and Communication Information from marketing companies who send customer communications and direct marketing materials on our behalf;
Technical Information from companies that provide us with data analytics services (such as Google);
and Financial, Transaction and Profile Information from providers of technical and payment services (including credit bureaus and sources we use to process payments).
If you fail to provide personal information

Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you. For example, if you fail to provide us with your full address details, it may not be possible for us to fulfil your delivery, or if you fail to provide us with your payment details, then we will not be able to process payments for our products. In this case, we may have to cancel a product you have ordered from us, but we will notify you if this is the case at the time.

We will only use your personal information when the law allows us to. Most commonly, we use your personal information in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal information, although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal information

We have set out below a description of the situations in which we will process your personal information:

to carry out our obligations arising from the contract entered into between you and us;
to provide you with the information and products that you request from us;
to register you as a new customer;
to respond to your enquiries and complaints, and to manage our relationship with you;
to handle orders, deliver items and process payments; to communicate with you about updates, orders, products, and promotional offers;
to update our records and maintain any online account you may have with us;
to administer and protect our business and this Website, including to prevent or detect fraud or abuses of our Website; to improve our Website to ensure that content is presented in the most effective manner for you and your computer;
as part of our efforts to keep our Website safe and secure;
for market research, reporting, analysis and modelling so as to improve the products we provide;
to comply with our financial record keeping obligations;
to use data analytics to improve our Website, products, marketing, customer relationships and user experiences;
to make suggestions and recommendations to you about products that may be of interest to you;
and to enable third parties to carry out technical, logistical, or other functions on our behalf.
We may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your information.
For more information on the specific legal basis we are relying on in relation to any of the individual processing activities we have highlighted above, please contact us using the contact details at the end of this notice.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising.

Promotional offers from us

We may use your personal information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant to you (we call this marketing).

Google Customer Match

Where you have shared your information directly with us, we may also use Google Customer Match to advertise our products to you. This service matches a list of email addresses we hold to users signed in with Google in order to allow the display of personalised advertising on your internet browser.

Third-party marketing

You will receive marketing communications from us if you have requested information from us or purchased products from us and you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal information with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages (whether by email, web, text or post) or to stop using Google Customer Match at any time by sending a request to info@homewooddelights.co.uk. Please note, if you do not choose to receive this information, we will be unable to keep you informed of any offers, events, or news regarding our products.

Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us a as result of a product purchase, warranty registration, product experience or other transactions.

Automated decision-making

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:

where we have notified you of the decision and given you 21 days to request a reconsideration;
where it is necessary to perform the contract with you and appropriate measures are in place to safeguard your rights; in limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights.
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.

We may have to share your personal information with third parties, including third-party service providers. We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

You acknowledge and agree that we have the right to share your personal information with selected third parties including:

any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;
business partners, suppliers, and sub-contractors, but only for the performance of any contract we enter into with you; advertisers and advertising networks that require the information to select and serve relevant adverts to you and others; analytics and search engine providers that assist us in the improvement and optimisation of our Website;
credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal information for their own purposes. We only permit them to process your personal information for specified purposes and in accordance with our instructions.

We will also disclose your personal information to third parties:
in the event that we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets;
if Homewood Delights Ltd or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets;
or if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of sale and other agreements;
to protect the rights, property, or safety of Homewood Delights Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Where we share your personal information with third parties who process it for their own purposes (such as government bodies), those third parties will have their own legal obligations to protect your information and you will have legal rights that you can enforce directly against them.

In some circumstances, you will receive notice before we share your personal information with third parties, and you will have the opportunity to choose not to share your information. If you would like further information about the third parties with whom we share your personal information, then please contact us on the details at the end of this notice.

In some instances, we (or the third parties that we share your personal information with) may transfer, process, hold or allow access to your personal information outside the European Economic Area (“EEA”). Where this occurs, we will put adequate safeguards in place to ensure that your personal information is protected in a manner that is consistent with how it would be protected under EU data protection laws.

In most cases, the safeguards that we put in place will be either:

we will only transfer your personal information when there has been a decision by the European Commission that the country to which the information is being transferred provides an adequate level of protection for personal information; or
we will put in place a contract with the recipient of your personal information which contains the model clauses that have been approved by the European Commission which give personal information the same protection it has in Europe. If you would like further details in relation to the countries to which your personal information is currently transferred, and the safeguards that are in place in relation to transferring your personal information out of the EEA, then please contact us on the details at the end of this notice.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use the following cookies:

Strictly necessary cookies:

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.

Analytical or performance cookies:

These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies:

These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies:

These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can accept or decline 'cookies' by modifying the setting in your browser. Please note that if you disable or refuse 'cookies' you may not be able to use all the features of our Website.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We employ security measures to prevent unauthorized access to information that we collect online and through our point-of-sale (POS) system. We use a secure online order form for all purchases made via the Website. All information transmitted via this form (including credit card details) is 128 bit encrypted so it is transmitted securely. To verify this, when placing an order using the Website a padlock will appear in your browser. It is normally in the status bar, towards the right-hand side, in the address bar of your browser window. You can double click this padlock to verify that the secure certificate has been issued to the Website. Our security is certified by the certificate provider Verisign.

Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly, please do not send any sensitive information such as credit card details or passwords via email.

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this information safe.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using Secure Sockets Layer (SSL) technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We will only keep your personal information for as long as necessary for the purposes for which we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances we will anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Under certain circumstances, you have rights under data protection laws in relation to your personal information. You may have the following rights in relation to the personal information that we hold about you:

The right to request access to your personal information (commonly known as a “data subject access request”). This enables you to request a copy of the personal information we hold about you and to check we are processing it lawfully. The right to request correction of the personal information we hold about you. This enables you to request that we correct any incomplete or inaccurate information that we hold about you.
The right to request erasure of your personal information in some circumstances. This enables you to request that we delete or remove your personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
The right to object to us processing your personal information. This enables you to object to us processing your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
The right to restrict our processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios:
If you want us to establish the information's accuracy.
Where our use of the information is unlawful but you do not want us to erase it.
Where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
The right to request the transfer of your personal information to you or to a third party. In certain circumstance this enables you to request that we provide you, or a third party, with a copy of your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
The right to withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
For more information on your legal rights, or if you would like to exercise any of these rights, please contact us on the contact details at the end of this notice.

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We keep our privacy policy under regular review. This version was last updated on 7 December 2020. We reserve the right to revise this privacy policy or any part of it from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please review the privacy policy periodically for any updated or changes. Unless stated otherwise, our current privacy policy applies from time to time to all information that we have about you.

It is important that the personal information we hold about you is accurate and up to date. Please keep us informed of any changes to your personal information during your relationship with us.

If you have any questions or concerns about this privacy policy, would like further details on any of the information contained in this notice, or to exercise any of your legal rights please contact us by email at info@homewooddelights.co.uk.

Whilst we would appreciate the opportunity to deal with your concerns before you do so, if you are unhappy with how we have used your personal information you have the right to lodge a complaint at any time with a supervisory authority. The supervisory authority in the UK is the Information Commissioner’s Office (ICO).

Homewood Delights Ltd

A private limited company registered in England and Wales with company number 1260677 and having its registered office address at 3 Homewood Lane, Homewood Lodge, Northaw, EN6 4PP.